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September 22, 2011


Terry Byrne

When I hear the saying, "You're welcome," I can immediately recognize in the sayer his hidden desire to reaffirm my status as a typical customer; it is the brush-off remark par excellence of all budding small business owners that casually says, "For you there is no credit: it is company policy." Short, abrupt, and perfunctory, the words, “you're welcome”, which (in a commercial context or not) means: "Perhaps I would not like to shake your hand on a deal, but I'm prepared to take your money for services rendered." Which in this world must be progress on the personal relationship front for everybody, as it is a medium of exchange in the market place we can all understand.


We Americans are quite the friendly bunch! It's true; you're welcome.

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